privacy Policy

Elation Group Pty Ltd ("we", "us", "our") is committed to respecting your privacy. This Privacy Policy sets out how we collect, use, store and disclose your personal information. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

What personal information do we collect?

We may collect the following types of personal information:

  • Name, mailing or street address, email address, and telephone number

  • Details of your property enquiry or project interest, including any additional information you provide to help us respond to your enquiry

  • Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from our site, IP address and standard web log information

  • Any other personal information you choose to provide to us directly through our website or indirectly through your use of our website or online presence

  • Information you provide through any surveys or feedback requests we conduct

We may collect this information either directly from you, or from third parties. We may collect this information when you:

  • Submit an enquiry or contact form on our website

  • Communicate with us through correspondence, email, phone or social media

  • Interact with our website, content or advertising

  • Attend one of our open homes or property inspections and provide your details

Why do we collect your personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

  • To respond to your enquiries and provide you with information about our developments and services

  • To operate, protect, improve and optimise our website and services, including to perform analytics and conduct research

  • To send you service, support and administrative messages and information requested by you

  • To send you marketing and promotional messages and other information that may be of interest to you, where you have consented to receive these

  • To comply with our legal obligations and resolve any disputes

Who do we disclose your personal information to?

We may disclose your personal information to:

  • Our employees and related bodies corporate

  • Third-party service providers who assist us in operating our website and business, including Squarespace (website hosting), Google (analytics) and Meta (advertising)

  • Professional advisers, agents and business partners

  • Anyone to whom our assets or business are transferred

  • Government agencies, regulatory bodies and law enforcement agencies, or as otherwise required, authorised or permitted by law

We will take reasonable steps to ensure any overseas recipients handle your information consistently with the Australian Privacy Principles.

Direct marketing

We may send you direct marketing communications about our developments and services. You may opt out at any time by contacting us using the details below or by using the unsubscribe facility provided in any communication.

Using our website and cookies

We may collect information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the IP address assigned to your device.

We may use cookies or other similar tracking technologies on our website to help us track your usage and remember your preferences. You can disable cookies through your internet browser, though some parts of our website may not function as intended if you do so.

Security

We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We hold your personal information in electronic form and use physical, administrative and technical measures to protect it. However, we cannot guarantee the security of your personal information.

Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm to any individual whose information is involved, we will notify the affected individual and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

Accessing or correcting your information

You may request access to or correction of the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time and may need to verify your identity before providing access. If we are unable to provide access to certain information, we will explain why.

Making a complaint

If you believe we have breached the Australian Privacy Principles, or you wish to make a complaint about the way we have handled your personal information, please contact us using the details below. Please include your name, email address and a clear description of your complaint. We will acknowledge and respond to your complaint within 30 days. If you are unsatisfied with our response, you may contact the OAIC at oaic.gov.au.

Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.

Contact

For any privacy-related enquiries, requests or complaints, please contact:

info@elationgroup.com.au

This policy was last updated June 2026.